AOS / SOS · Support channel

Tell us which signal failed.

The fastest diagnosis starts with a precise route: the page or game screen, what you expected, what happened, and the browser you were using.

Status
Public version
Last updated
31 August 2026
Sections
03

01 · Game launch

Your voyage opens beside the atlas.

Beyond the Chart opens beside this page, so the route you were reading remains waiting for your return. If the voyage does not appear, your browser may have held it at the harbor; allow this site to open a new page and try again.

The current build is in active development. If a new page opens but the voyage does not load, record the scenario name, any error message and the time it happened, then send those details with your browser and operating system.

  • +Allow Age of Seas to open the voyage
  • +Leave this route waiting for your return
  • +Record the scenario and any error message
  • +Include the browser and operating system

02 · Atlas and tools

Browser tools do not upload their working data.

Compass, coordinate, ship-structure and logbook tools run in the browser. Refreshing the page may clear unfinished input. They are educational instruments and must not be used as certified navigation equipment.

For a layout or interaction problem, send the page URL, viewport size and a screenshot that includes the broken area.

  • +Page URL
  • +Browser version
  • +Screen or viewport size
  • +Steps that reproduce the issue

03 · Saves and purchases

Accounts, cloud saves and Full Voyage access are live.

The first sea of Beyond the Chart is free. Full Voyage is a one-time USD 9.99 purchase through Gumroad and unlocks the remaining seas and complete progression for the verified Age of Seas account that uses the purchase email.

After payment, use the licence key in the Gumroad receipt to link the purchase. If access is missing, send the order reference and purchase email to payment support—never send full card details.

  • +Gumroad hosts checkout and issues the receipt
  • +Purchase email must match the verified account
  • +Refunds and payment disputes may revoke the paid entitlement
  • +Cloud saves and launches are available from the player account

Next route

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