01 · Start a request
Use the account email; never send the password.
Email hello@ageofseas.com from the registered address with [DELETE ACCOUNT] in the subject. Include the display name and state whether you want full account closure or deletion of a particular save. If you cannot access the address, describe the issue; support will use proportionate alternative verification.
A self-service deletion button, when launched, will be placed in account settings and must not require more steps than reasonably necessary.
- +No password or full payment credential
- +Guardians may request for a child
- +Authorised agents must show authority
- +Support acknowledges the request within 7 working days
02 · Verification and cooling-off
Protect the account without creating an unreasonable barrier.
We verify ownership to prevent hostile deletion. A short cooling-off or recovery period may apply and will be shown before confirmation; you may cancel during that period. We may delay only the affected part for an unresolved refund, chargeback, security investigation or legal preservation duty and will explain the reason.
We will not require a new purchase, phone number, unrelated identity document or surrender of statutory rights as a condition of deletion.
- +Re-authentication or email confirmation
- +Clear consequences before final confirmation
- +Status available through support
- +Reason and appeal route for any refusal
03 · What closure does
Access, saves and entitlements stop.
After completion, active sessions are revoked; the profile and credentials are deleted or irreversibly de-identified; cloud-save payloads are deleted; and the account can no longer access account-bound entitlements. Deletion is normally irreversible after the stated recovery period.
A later registration with the same email is a new account and does not restore old saves or entitlements unless a specific restoration promise is made.
- +Export saves before requesting deletion where available
- +Local data on your device may need separate removal
- +Public quotations you independently posted elsewhere are not controlled here
- +Anonymous aggregate statistics remain non-identifying
04 · What may remain
Some transaction and security records have legal retention duties.
We may retain minimised order, payment, refund, invoice, fraud, audit, consent and complaint records for applicable tax, accounting, consumer-protection, cybersecurity and limitation periods. They are isolated from ordinary product use and are not used for marketing.
Backups are not restored for ordinary use and expire on the documented rotation schedule. A legal hold keeps only relevant information until the matter ends.
- +Retention reason documented
- +Access restricted
- +Deleted or anonymised when the duty ends
- +Account status may remain as a non-reusable tombstone to prevent fraud
05 · Completion and appeal
A verified request receives a trackable answer.
We normally complete a verified request within 15 working days after any disclosed cooling-off period, unless applicable law requires a shorter period or unusual complexity requires an explained extension. Completion notice will identify the closure date and any retained categories with their reasons.
If you believe deletion is incomplete or unreasonably refused, reply with [PRIVACY APPEAL] or complain to a competent data-protection, consumer or network regulator.