01 · Before purchase
The checkout description is part of the deal.
The product page and Gumroad checkout state the included digital access, browser and account requirements, one-time USD 7.99 price, immediate licence delivery and material limitations. No subscription or optional add-on is included by default.
Gumroad is the merchant of record for the checkout. Gumroad's terms govern payment, tax, invoicing and its transaction service; this policy describes Age of Seas access, delivery, support and the additional remedies promised for the product.
- +Live hosted checkout: Gumroad
- +No recurring charge
- +Receipt identifies product, amount and transaction seller
- +Purchase email must match the verified Age of Seas account
02 · Delivery
A paid entitlement should appear after confirmed payment.
A successful payment normally grants the purchased account entitlement and records the order. A pending screen or authorisation hold is not proof of successful delivery. Keep the order reference, but never send full card data to support.
If payment succeeds but access is not delivered within the stated time, contact support. We will restore delivery, provide an equivalent remedy accepted by you, or refund as required by the contract and law.
- +Duplicate payment: refund the duplicate after verification
- +Wrong account: assessed before entitlement use
- +Materially defective or misdescribed product: repair, replacement or refund
- +Service shutdown: remedy outstanding paid rights
03 · Change of mind
Digital-content exceptions require a clear pre-purchase confirmation.
Where law provides a cooling-off or no-reason return right, it applies unless a lawful digital-content exception is validly disclosed and confirmed before immediate delivery. Merely writing 'no refunds' in this policy does not waive a statutory right.
If no mandatory right applies, an unused digital entitlement may be refunded when requested within 7 days of purchase, unless the product page states a more favourable period. An entitlement is considered used after substantial download, launch, consumption or transfer of included value, subject to fair review and local law.
- +Statutory rights always prevail
- +Preview access does not prove paid use
- +Technical launch solely to verify a defect is considered fairly
- +Promotional bundles are refunded using the disclosed allocation method
04 · Unauthorised and minor purchases
Report suspected misuse promptly.
For an unauthorised transaction, first secure the account and payment method, then contact info@ageofseas.com with [PAYMENT], the order reference, date, amount and a masked payment reference. We may coordinate with the provider and preserve fraud evidence.
A guardian disputing a minor's purchase should identify the account, relationship and transaction. We will assess guardian consent, verification, product use and applicable minor and consumer protections; this policy does not impose an automatic refusal.
- +Never email a full card number or security code
- +Do not file simultaneous duplicate claims without disclosure
- +Chargeback rights remain available
- +Fraudulent refund claims may be investigated
05 · Request and timing
A clear request gets a clear outcome.
Send [REFUND] to info@ageofseas.com from the account email with the Gumroad order reference, product, purchase date, reason and requested remedy. You may also use Gumroad's buyer support route. We normally acknowledge a direct request within 3 working days and decide within 7 working days after receiving necessary evidence.
Approved refunds are submitted through Gumroad to the original payment method unless law or provider rules require another method. Bank or provider posting time may follow. A refund, dispute or chargeback can revoke the matching Gumroad-backed entitlement without affecting an independently granted valid entitlement.
- +Written reason for denial
- +Appeal through support
- +Partial refund only with a transparent calculation
- +Taxes and exchange differences handled under applicable law
06 · Consumer rights
Format terms cannot erase lawful remedies.
Nothing in this policy excludes rights to repair, replacement, re-performance, price reduction, cancellation, damages, complaint, mediation, arbitration or court action that applicable law makes available. We do not reserve unilateral final interpretation.
Before launch in mainland China, the operator must display its business registration and required licences, issue lawful transaction records or invoices, and maintain consumer contact and complaint handling.